Christmas 2024 - Last Updated 26/11/24
We are now experiencing a high volume of orders and as such we have now suspended our same day shipping promise. All orders are being packed as quickly as possible and we still aim to send orders placed before 2:30pm on the same day where possible.
We urge everyone to purchase as early as possible to avoid disappointment and use express shipping if your order is urgent.
Please note: We cannot take responsibility for any packages that are lost by Royal Mail close to Christmas, our normal policies (see below) will still apply.
Our Christmas Shipping Recommendations
In order to receive your product in plenty of time see our planner below;
Monday 16th December |
Normal Service, likely busy - Express Recommended |
Tuesday 17th December |
Normal Service, likely busy - Express Recommended |
Wednesday 18th December |
Normal Service, last day Royal Mail recommends for RM48 (Standard) Services - Express Recommended |
Thursday 19th December |
Normal Service, likely busy - Express (RM24) Recommended to likely arrive by Xmas (Not Guaranteed) |
Friday 20th December |
Normal Service, last day Royal Mail recommends for RM24 (Express) Services. Likely to arrive by Xmas but not guaranteed. |
Saturday 21st December |
Reduced Service, orders placed are likely to be prepped and collected on Monday 23rd. If volume is high this may not be possible. Express orders (if shipped) may arrive on 24th but not guaranteed. |
Sunday 22nd December |
No Service, orders placed may be shipped on Monday 23rd. If volume is high this may not be possible. Express orders (if shipped) may arrive on 24th but not guaranteed. |
Monday 23rd December |
Reduced Service, orders placed may be shipped same day. If volume is high this may not be possible. Express orders (if shipped) may arrive on 24th but not guaranteed. |
Tuesday 24th December
Wednesday 25th December
Thursday 26th December
|
Closed, orders placed will be shipped from 27th December. Likely to arrive between Xmas and New Year. |
After Christmas normal service resumes but please be aware there may be a backlog. There will also be a delay around New Years day as postal services are shut for the bank holiday (1st Jan)
Shipping and Online Returns
At Loaded Dice, we take pride in our shipping and appreciate your purchase. We strive to deliver your package quickly and in excellent condition. However, some shipping issues are beyond our control. This page addresses common challenges, what to do if something goes wrong, and our commitment to you. Use the table of contents to quickly find the information you need.
- Free Shipping Exclusions
- Order Amendments / Cancellations
- Shipping Rates
- Why Hasn't my Order Shipped yet?
- Order Not Arrived
- Tracking Says Delivered but it's not
- Delivery Failure
- Incorrect Item Received or Item Missing
- Right to Cancel
- Stock Outs
- Delivery Timeframes
- Returns Policy
- Return Address
- Changed Your Mind
- Damaged or Faulty Item
- Attempted Fraud / Fraudulent Activity
1. Free Shipping Exclusions
Free shipping excludes items like spray paints or large, heavy products. These exclusions may not appear in the free shipping banner but will be noted on product pages or at checkout.
2. Order Amendments / Cancellations
We strive to provide fast and efficient shipping because we know you want your order quickly. Orders placed by 2:30pm (weekdays) are shipped the same day, so cancellations or changes must be made promptly. Use the following methods to request changes:
- email - customerservice@loadeddice.uk
- telephone - 01446 788 676
You must receive confirmation (verbal or written) that your request to amend an order has been received; otherwise, the order may be dispatched unchanged, and you will be responsible for any returns. This is especially important during busy times.
Orders already fulfilled or dispatched cannot be amended or cancelled. Refer to the section below for your cancellation rights.
All standard orders are shipped via Royal Mail 48 Tracked. Express service uses Tracked 24, typically delivering the next working day, but this is not guaranteed. For high-value orders or certain addresses, we may add a signed-for service at no extra charge.
3. Shipping Rates (Excluding RM Prohibited Items)
We strive to keep postage and packaging rates as low as possible, passing on only the costs we incur. Below are our shipping rates. Please note, we cannot guarantee delivery times as they are beyond our control.
Basket Total
|
Shipping Cost |
Service |
Estimated Speed (Not Guaranteed) |
£0 - £79.99 |
£4.99 |
Royal Mail Tracked 48 |
2 Days (Monday to Saturday) |
£0 - £79.99
|
£5.99
|
Royal Mail Tracked 24
|
1 Day (Monday to Saturday)
|
£80+
|
FREE
|
Royal Mail Tracked 48
|
2 Days (Monday to Saturday)
|
£80 - £149.99
|
£1.00
|
Royal Mail Tracked 24
|
1 Day (Monday to Saturday) |
£150+
|
FREE
|
Royal Mail Tracked 24
|
1 Day (Monday to Saturday) |
For Royal Mail prohibited items we will ship via a courier service and these prices are subject to change but will be displayed at checkout.
4. Why hasn't my order shipped yet?
Orders placed after 2:30 PM on Fridays, weekends, or bank holidays will ship the next working day. While we pick and pack on Saturdays, shipments won’t leave until Monday, so a Saturday notification doesn’t mean earlier delivery. If you believe your order hasn’t been dispatched, please wait 24-48 hours, as delays may occur due to weather, illness, or technical issues.
5. Order Not Arrived
At Loaded Dice, we strive to deliver your products quickly and safely. However, delays may occur beyond our control, and we ask for your patience. Your rights and our process are outlined below:
- Allow 7 working days after receiving your shipping notification before contacting us. We cannot investigate earlier and may not respond to premature inquiries.
- After 7 working days, email us at customerservice@loadeddice.uk. We will then investigate with Royal Mail, which may take up to 5 days.
- If the item cannot be located, we may need additional information to file a claim with Royal Mail.
- If Royal Mail confirms the item is lost, we will issue a refund or replacement.
- If unresolved, we reserve up to 90 days from the purchase date to provide a resolution.
6. Tracking says 'Delivered' but it's not
If you receive a delivery notification but haven’t found your package, please follow these steps:
- Check the tracking details for information like pictures or maps to locate the package.
- Inspect outbuildings (sheds, porches, garages) and safe places.
- Ask your neighbors.
If the package remains missing, email customerservice@loadeddice.uk. We’ll investigate and, if confirmed lost by Royal Mail, issue a refund or replacement. Please note investigations can take up to 90 days.
7. Delivery Failure
If you fail to take delivery and the goods are returned to us, we may email you upon receipt. Refunds (minus shipping fees) will be processed within 7 days unless you inform us the goods are still required. If reshipping is needed, additional shipping fees will apply, agreed upon before dispatch.
Signed-for Service: We may require a signature for certain addresses (e.g., flats, offices) to ensure proof of delivery. We are not responsible for failed deliveries if no one is available to sign.
Incorrect Delivery Address: Customers are responsible for providing the correct address. We ship as provided and cannot verify addresses. If shipped to an incorrect address, it is the customer’s responsibility to retrieve the package.
Returned packages due to incorrect addresses will be refunded (minus shipping fees). Redelivery requires payment of additional shipping costs. Delays caused by incorrect addresses are not our responsibility.
8. Incorrect Item Received, Item Missing or Damaged Item
If you receive the wrong item, something is missing or damaged, contact us at customerservice@loadeddice.uk with photos if possible. We’ll investigate and, if at fault, resolve it promptly with a replacement or refund.
Check your delivery and report errors promptly; we are not liable for time-sensitive events.
For incorrect items, we may arrange a courier collection and process refunds or replacements only after the item is returned.
Fraudulent claims may lead to prosecution. We use measures like CCTV to verify shipments.
"Damaged" items and normal wear and tear of packaging - Unfortunately; boxes, plastic wrapping and product packaging in general may have some wear and tear that is unavoidable. The purpose of any product packaging is to product the item inside and if there are any reasonable areas of imperfections then this is deemed acceptable. We will always try and send products in the best condition possible but we reserve the right to send a product in the manufacturers packaging that may have such imperfections. If you are a collector and are hoping to keep the item sealed then we recommend getting in touch before purchase and we may be able to select the most pristine item we have.
9. Right to Cancel
You have the right to cancel your order within 14 days of purchase. Contact us promptly to avoid disappointment. Cancellation outcomes depend on timing:
-
Before Dispatch: Full refund (including shipping) if not yet shipped (no dispatch notification received).
-
After Dispatch but Before Delivery: Refuse the delivery. Refund issued once returned; shipping fees are non-refundable.
-
After Delivery (within 14 days): Return shipping is your responsibility. Refund issued upon receipt; shipping fees are non-refundable.
10. Stock Outs
Items marked "In Stock" are typically ready for immediate dispatch. If an item is unavailable, we may cancel your order and notify you via email. Any payment will be refunded per our Payment Terms. For larger orders, in-stock items will be dispatched as usual.
11. Delivery Timeframes
We aim for on-time delivery and achieve this in 99% of cases. Once dispatched, delivery is the responsibility of the courier, and we cannot guarantee timeliness. To avoid disappointment, order well in advance. We are not liable for delays or any resulting loss to customer projects or deadlines.
12. Returns Policy (Online Only)
We accept all returns that adhere to your consumer rights and our policy, no quibble.
13. Return Address
All returns must be sent to:
Loaded Dice, 28 Holton Rd, Barry, Vale of Glamorgan, CF63 4HD
Please make sure to include your order number in or on the package so we can match it to you. You can download an unpaid returns label here
14. Changed Your Mind?
Our policy follows Citizens Advice Guidelines.
Order Confirmation: Verify your basket for accuracy before checkout, including product types, variations, and quantities. A confirmation email is automatically generated and cannot be changed without your authorization. We cannot charge your payment method without your explicit consent.
Order Errors: If you notice a mistake, contact us immediately (see Order Amendments/Cancellations). Once dispatched, returns follow this process:
-
Notify us within 14 days of receipt if you wish to return an item, providing your order number and details.
- Return the item within 14 days in unused, resellable condition, including a note with your order number and name. Use a tracked service, as we are not responsible for lost returns.
- Upon receipt, we will inspect the item (up to 7 days) and process your refund (3-5 days after inspection). Refunds exclude original shipping fees.
Opened Items: A 15% restocking fee may apply for opened or damaged products.
15. Faulty or Damaged Item
Our policy follows Citizens Advice Guidelines.
If your item arrives damaged or faulty:
-
Notify us within 14 days, providing your order number, name, a fault description, and pictures if needed.
- If approved, we’ll email you a return label.
- Return the item within 14 days, including a note with your order number and name.
- Once received, we’ll inspect the item (up to 7 days) and process your refund (3-5 days).
Refunds for faulty items include the original shipping fees.
16. Attempted Fraud / Fraudulent Activity
We pursue legal action against any fraudulent activity, including attempts to reverse valid charges for properly fulfilled orders not eligible for return.
To prevent fraud, we use AI fraud monitoring, trained staff to assess claims, and CCTV of all packaged parcels. Suspected fraud will result in blacklisting, legal action, and reporting to Action Fraud.