Use the Order Help form, as soon as you can. We pack fast: we aim to send orders placed before 3pm on a weekday the same day, and once your order is being packed it can no longer be cancelled or changed, even though it hasn't left us yet.

Cancelling

• Not packed yet: we'll email you to check, and you just reply YES to confirm. We then cancel it and refund you in full, including the delivery charge. If we don't hear back within 48 hours, we won't cancel it.
• Rather change something? Tell us. Many cancellations are really "wrong size" or "wrong address", and we're happy to sort those instead while the order hasn't been packed.
• Already being packed, or on its way: we can't stop it, but you can refuse the delivery or send it back. Once it's back with us we'll refund it, and if the whole order comes back, the refund includes the original delivery charge.
• Pre-orders can be cancelled for a full refund any time before we start packing them.

By law you can cancel an online order at any time before it's delivered, and up to 14 days after the day you receive it. On top of that, our returns policy gives you 60 days to send back something you've changed your mind about. See Returning an online order.

Changing an address or what's on the order

We can change the delivery address, or add, remove or swap items, only before we start packing it. Once it's being packed, it goes as it is.

We can't change the delivery address on a trading card (TCG) pre-order (Pokémon, One Piece, Magic, Lorcana and so on). If it needs to go somewhere else, the only option is to cancel it.

First, check your spam or junk folder. The order may well have gone through and the email been filtered.

If there's genuinely no confirmation email, the order wasn't placed. Any amount showing on your statement is a temporary hold, not a charge, and your bank releases it, usually within a few days. It's most often a payment that our fraud checks declined, typically over a small mismatch between your billing address and the one your card provider has. We never see your card details.

• Still want the item? Place the order again, checking your billing address matches your card exactly.
• Two confirmation emails and two charges? Or not sure what happened? Get in touch with the email you used, your postcode, and the amount and date of the payment, and we'll find it.

Codes go in the basket's "Got a code?" box, or at checkout in the box for a discount code, gift card or Chamber+ card code, before you pay. A code can't be added to an order afterwards (see below). If one won't apply, it's usually one of these:

• One code per order. Codes don't stack.
• Deals can't be combined with discount codes. It's one or the other.
• No discount codes on POOD or HobbyCo pre-orders. The product page and basket say so.
• The email-signup code is one per customer.
• Multi-buy deals (such as 3 for 2) apply automatically, but only when the items and quantities qualify.

Checked all that and it still won't work? Let us know the code and what's in your basket.

No, sorry. A discount code has to go in the basket or at checkout before you pay. We can't add one to an order once it's been placed, or refund the difference, however soon after ordering you ask.

Signing up to our emails for a code? Wait for that email to arrive before you order. This is in section 21 of our Terms of Service.

Some high-demand items have a purchase limit, shown on the product page, so one person can't buy a whole allocation. On big releases we also apply fair-purchase limits per customer, household, card or address. Orders that go over a limit, or that look designed to get round one, may be cancelled and refunded. See our pre-order and back-order terms.

Buying for a business? We don't offer trade accounts for trading card games, as our supply isn't large enough. For anything else you can apply for a trade account.

Orders placed before 3pm on a weekday: we aim to dispatch them the same day. Orders placed after 3pm, at weekends or on bank holidays go out the next working day. We don't dispatch on Saturdays or Sundays, so weekend orders go out on Monday.

We hit this nearly all the time, but busy periods (especially November and December), a changed order, a very large order or hazardous goods can add a little time.

If your in-stock order hasn't been dispatched, please allow 3 full working days before getting in touch. Orders with a pre-order, back-order or special-order item work differently. The whole order waits for those, see Pre-Orders & Special Orders.

Yes, for free. In the basket, under "When should we send it?", pick any weekday from two working days to about three months ahead. We'll hold the order and send it on the morning of that day, and it usually arrives 1–2 working days later. Handy for birthdays and Christmas: Pick Your Day has this year's dates.

• Not available for baskets with spray paints, or with pre-order, back-order or special-order items.
• Shop Pay, Apple Pay and Google Pay buttons on a product page skip the basket, so those orders go out as normal.
• Need to change or cancel the day? Tell us before it, through the Order Help form.
• Each order is separate. Two orders sent on the same day don't add together for free delivery, so put everything in one basket.

We send by tracked Royal Mail (Express 1–2 Days at checkout). Your exact delivery cost is always shown at checkout.

• Free on orders of £65 or more (some exclusions apply).
• £4.99 on orders under £65.
• Selected trading card pre-orders under £65: £5.99.
• Spray paints and other hazardous goods are charged differently, see Spray paints and hazardous goods.

Deliveries usually arrive 1–2 working days after dispatch. That's an estimate rather than a guarantee once the parcel is with Royal Mail. As a rough guide, for orders placed before 3pm:

Northern Ireland, the Scottish Highlands and the Outer Hebrides can take a little longer.

We deliver within the UK only, including Northern Ireland. Northern Ireland, the Scottish Highlands and the Outer Hebrides can take a little longer.

We can't offer a choice of courier. Rather collect? See collecting from our shop in Barry.

We email you a tracking number as soon as your order is dispatched. Tracking can take a little while to start updating, as it depends on when the parcel enters Royal Mail's network. If it isn't showing anything yet, check back a bit later.

Waiting on a figure or collectible pre-order (Funko, statues, action figures)? See where it's up to on Track my pre-order. It doesn't cover Warhammer or trading card pre-orders.

Still not arrived after the estimated time? See My parcel hasn't arrived.

Yes. Choose "collect in store" at checkout. It's free. Orders come over from our warehouse, so they're usually ready the next day, and we'll email you when yours is ready.

Loaded Dice, 28 Holton Road, Barry, Vale of Glamorgan, CF63 4HD.
Monday closed · Tuesday to Saturday 10:30–16:30 · Sunday 11:00–15:00

Changed your mind and want to collect an order you're having delivered? That's possible only before our warehouse starts on it. Send it through the Order Help form straight away, and if it can be switched, we'll refund the delivery charge.

Our website and our shop are separate: online orders are always sent from our warehouse, so shop stock can't be bought, held or collected through the website.

Aerosol spray paints and primers, and some solvents, thinners and flammable glues, are classed as hazardous goods for transport. By law they can't go through the normal post, so we send them separately by a specialist road courier, to UK addresses only. Where an item is restricted, the product page says so.

• They still usually arrive 1–2 working days after dispatch. With other items in the order, that's two parcels, which may come on different days.
• Aerosols only: £4.99, whatever the order value.
• Aerosols with other items, £65 or more: the rest ships free and the aerosols cost £4.99.
• Aerosols with other items, under £65: £9.99 for both parcels.

Until your parcel reaches you, it's our responsibility. If it genuinely doesn't arrive, you won't lose out. The steps below are how we get Royal Mail to look into it.

Running late

Couriers do sometimes run late, especially at busy times. Please allow 3 full working days from dispatch before getting in touch. After that, tell us on the Order Help form ("Order dispatched but it's not arrived").

Tracking says delivered, but it's not here

• Check the tracking for a photo or a note of where it was left.
• Look in any safe places, porches, sheds and garages.
• Ask your neighbours and everyone in your household.

Still missing? Use the Order Help form ("Tracking says delivered but it's not"). Royal Mail asks us to allow up to 7 days for them to investigate before a parcel can be treated as lost. We'll keep you posted.

It's rare, but it does happen. First do the checks in My parcel hasn't arrived, as parcels are often taken in by a neighbour or left somewhere safe.

If you believe it was stolen, please report it to the police (online or on 101) and get a crime reference number. Royal Mail needs one before it will look at a theft claim, so it's the quickest way to get it sorted. Then use the Order Help form ("Tracking says delivered but it's not"), which asks for it.

We look at every claim carefully, using the tracking, GPS and Royal Mail's records. False claims are taken seriously, see our Chargeback & Fraud Policy.

A parcel can come back to us because of an incomplete or wrong address, because nobody collected it from the depot in time, because it was refused, or because of a Royal Mail error. Nothing can happen until it's physically back with us, which can take a while. We'll email you when it arrives.

• Want a refund instead? We'll refund the order in full, including the original delivery charge, once it's back.
• Our mistake or Royal Mail's? We'll send it back out free as soon as it's back.
• A wrong address given at checkout, or not collected in time? We can resend it for a £4 redelivery fee.

Please check your address carefully at checkout, especially if your browser fills it in for you. We send to exactly what's entered.

No problem. You have 60 days from the day you receive your order to tell us, which is well beyond the 14 days the law gives you. Then send it back within 14 days of telling us.

Christmas: orders placed between 1 October and 24 December 2026 can be returned any time up to 31 January 2027 (or within 60 days of receiving them, if that's later).

• Tell us on the Order Help form ("Refund, return or damaged"), quoting your order number.
• Post it to: Loaded Dice, Unit C4, Windmill Park, Hayes Road, Sully, CF64 5AD, with a note of your order number and name inside.
• The return postage is yours to pay. We recommend a tracked service, as the parcel is your responsibility until it reaches us.
• You're welcome to open the box and look inside, as you would in a shop. There's no restocking fee. If something comes back used, built or damaged beyond what checking it would need, we may take off an amount for the loss in its value, and we'll always tell you how much and why.

The delivery charge

If you tell us within 14 days of receiving your order that you're returning the whole order, your refund includes the original delivery charge. For part of an order, or after those 14 days, we refund the items but not the original delivery charge.

Hazardous items (spray paints, flammable or corrosive goods) may need to come back by road courier, so please ask us first. The full terms are in our Refund Policy.

Sorry about that. Please tell us as soon as you can on the Order Help form, with a description and photos. Photos often let us sort it without you sending anything back.

• Within 30 days of delivery, you can reject a faulty, damaged or incorrect item for a full refund.
• After that you're still covered. We'll usually repair or replace it first, and refund you if that doesn't put it right. Your rights under the Consumer Rights Act 2015 last up to six years.
• If we need it back, we'll email you a return label, so we pay the postage.
• Refunds include the original delivery charge, and nothing is deducted.

A note on packaging

Outer packaging can pick up minor, unavoidable wear in transit. That's acceptable, as its job is to protect what's inside.

Hoping to keep something sealed or mint?

If you're a collector and want a pristine copy, contact us before ordering and we'll do our best to hand-pick the finest one we have.

• Returns: we check your return within 7 days of it arriving, then process the refund, usually within 3–5 working days.
• Cancelled pre-orders: within 14 days, and usually much sooner.
• After that, your bank or card provider usually takes a further 2–10 working days to show it. PayPal can be among the slowest, so allow the full 10 days.

Where the money goes

• Back to your original payment method.
• Paid with a gift card? It goes back to a gift card.
• Paid with Klarna? Klarna can only accept a refund within about six months of your payment. After that, we'll ask for your bank details and refund you by bank transfer instead.

Once you've had our refund confirmation email, the refund has been sent. If it hasn't shown after 10 working days, please check with your bank first.

Changed your mind about something you bought in our Barry shop? Bring it back within 60 days for a refund or exchange, as long as:

• it's in re-sellable condition, in its original packaging with all its parts
• you have your receipt

The refund goes back the way you paid (cash or card).

Faulty items bought in the shop

You have the same rights as online. Within 30 days you can have a full refund, and after that a repair or replacement, or a refund if that doesn't put it right. Bring it in with your receipt or other proof of purchase. If you can't get to the shop, let us know and we'll sort something out.

A pre-order reserves a product before it's released, or before it's in stock. We offer them on selected high-demand items to give everyone a fairer chance to buy at normal prices.

Payment

We take full payment at checkout. No deposits or part payments.

Is a pre-order guaranteed?

No. We order stock from our suppliers in advance, but allocations are sometimes cut and supply problems happen outside our control. If we can't fulfil your pre-order, we'll refund you in full.

When will it arrive?

• The release date on the product page is an estimate. We aim to have pre-orders land on release day, but manufacturer, distributor or shipping delays happen. Expect dispatch around the release date, then 1–2 working days for delivery.
• Magic: The Gathering prerelease events can confuse the dates, so check the product page for the official release date.
• Mixed orders: if your order has pre-order and in-stock items, the whole order ships together once the last pre-order item is released. Want the in-stock items sooner? Order them separately.
• Figure or collectible pre-order? See where it's up to on Track my pre-order (not for Warhammer or trading card pre-orders).

Can I cancel?

Yes, any time before we start packing it, for a full refund, through the Order Help form. We refund within 14 days, usually much sooner.

A pre-order showing "Pre Order Allocation Sold Out" means our allocation has sold out, so it can't be ordered now. It doesn't affect orders already placed. We'll email you if there's a problem with your pre-order, though we can't usually give regular progress updates.

Some products can be ordered when we haven't got enough on the shelf. We order them in for you: Games Workshop on our next weekly order to GW, and other brands from the supplier or UK distributor. The product page and basket show when an item is a back order or special order.

• It's usually ready to dispatch in 2–4 weeks. That's an estimate, not a guarantee, and there's no set date.
• A sold-out Games Workshop pre-order can be back-ordered too. It comes in about 2–4 weeks after release, not on release day.
• The whole order waits and ships in one go once everything is here, in-stock items included. For anything you want sooner, use a separate order.
• It's fully refundable any time before we start packing it: cancel the whole order, or just the back-order items, through the Order Help form.

Faulty or incorrect items are covered exactly as any other order, see Wrong, damaged or faulty items.

Many products come and go, often for reasons outside our control, and there isn't always a restock date. The best way to catch one is the "Notify Me When Available" button on the product page: you'll get an email when it's back.

We can't hold or reserve stock, and we can't get in items that aren't on our website. Our range is based on what our suppliers currently offer.

A pre-order marked "Pre Order Allocation Sold Out" has sold its full allocation. It occasionally returns if we get more stock or someone cancels, and the notify button is the way to catch that too.

By placing a pre-order or back-order, you agree to the terms below. These also apply to special orders. Please read section 5 (Fair access) carefully: pre-order stock is strictly limited and these rules are enforced to keep it fair for genuine customers.

1. What these are

A pre-order reserves a product before its official release. A back-order is for an item that's currently unallocated (not in stock for immediate dispatch) but which we expect to receive again. A special order is an item brought in specifically for you.

Placing an order, and our confirmation email, does not create a binding contract of sale. A contract is formed only when we dispatch the item to you. Until dispatch, we may cancel an order under these terms and refund any payment taken in full.

2. Payment

Full payment is required at the time of ordering unless otherwise stated. Payment doesn't guarantee fulfilment if a pre-order is later cancelled under these terms.

3. Estimated dates

Any shipping or release dates are estimates only and may change due to production, supply-chain or other factors outside our control. A delay is not a failure to supply, and does not by itself entitle you to compensation. Your right to cancel for a refund is unaffected.

4. Order limits

We reserve the right to set per-customer, per-household or per-address limits on pre-order and back-order items, whether or not a limit is shown on the product page, and to cancel orders that exceed them or appear intended to circumvent them. Multiple orders for the same item that together exceed a limit may be cancelled down to the limit or in full.

5. Fair access and prohibited conduct

Pre-orders are offered for personal use by genuine end customers. When you order, you confirm you are ordering in your own name, for your own personal use. The following is strictly prohibited:

• Multiple or false accounts. You may hold only one account, registered in your own true, full name with genuine contact details. Using duplicate accounts, including variant spellings, alternative names or other people's names, to obtain more than your allocation is not allowed.
• Buying for resale. Pre-order items may not be bought for commercial resale, trading, or supply to any third party for resale (including on marketplace or auction sites).
• Bots, automation and stock monitors. You may not use, or benefit from anyone else's use of, any bot, script, automated ordering software, auto-buy tool, browser automation, or any stock-monitoring, restock-alert or notification service to detect stock, reserve items, reach checkout, or order ahead of ordinary customers. This includes pre-generated checkout or cart "permalinks" that bypass the product page. (Our own "Notify Me When Available" emails are fine.)
• False or mismatched delivery details. The order, account and delivery name must relate to the genuine recipient. Pseudonyms, false or third-party names, mail-forwarding services, or addresses arranged to disguise the true recipient are not allowed.
• Circumvention. You may not act in concert with others, or use proxies or intermediaries, to get around any limit or restriction in these terms.

6. Allocations

Allocations are confirmed anywhere from a few days to 6 weeks before release. If we receive a smaller allocation than ordered, we may regrettably have to cancel some orders, with a full refund. Where we receive more stock than expected, back-orders are dispatched first, in order of purchase.

7. Our right to verify, refuse and cancel

To protect fair access, we reserve the right, acting reasonably, at any time before dispatch to: refuse or limit any order; request reasonable verification of a customer's identity, address or eligibility and hold an order pending it; and cancel (in whole or in part) any order we reasonably believe breaches section 4 or 5, or has been placed using automated means, multiple or false identities, or for resale. Where we cancel an order this way, we refund what you paid for the cancelled items in full to your original payment method.

8. Cancellations and refunds

You can cancel before dispatch for a full refund, which we make within 14 days. After dispatch, our Refund Policy and your consumer rights apply. Nothing in these terms affects your statutory rights as a consumer, including your right to cancel under the Consumer Contracts Regulations 2013 and your rights under the Consumer Rights Act 2015.

9. Business and trade purchases

Orders placed in the course of a business, or for resale, are not offered on our standard consumer terms and are not covered by the consumer cancellation rights in section 8, which apply to consumers only. Genuine trade enquiries should be directed to us separately.

10. Chargebacks

Because pre-orders are fully refundable on request before dispatch, there's no legitimate need to raise a chargeback on an undispatched order. Just contact us and we'll refund you. Improper or fraudulent chargebacks are dealt with under our Chargeback & Fraud Policy.

We sell two kinds, compared on our gift cards page. Both can be spent online and in our shop.

eGift card

• Emailed as a code straight after purchase. Not arrived? Check your spam, junk and promotions folders first. If it really hasn't come and hasn't been used, ask us and we'll resend it.
• Valid for 24 months from purchase. Check the balance on the Gift Card Balance page.

Chamber+ Gift Card

• An engraved black metal card, £20 to £250, made to order. It's usually engraved and dispatched within 3–5 working days, then sent free by Royal Mail Express (UK only).
• The money on it never expires, and anyone can add more at loadeddice.uk/reload using the 4-digit Card No.
• To spend it, use the code on the back. The Card No. only adds money. Check the balance with the balance checker.
• Lost or stolen? Tell us as soon as possible. We'll cancel it and move the unspent balance to a replacement card for £10.

Good to know

• Any balance stays on the card for next time. There's no cash or change.
• A gift card can't be used to buy another gift card.
• Gift cards can't be refunded once issued, unless faulty. A Chamber+ card can be cancelled for a full refund before it's engraved. Anything bought with a gift card is refunded to a gift card.
• An order containing a gift card or reload doesn't earn Chamber credit, on any of its items. Buy gift cards in a separate order to earn credit on the rest.

Full details: Gift Card Terms.

The Chamber is our way of saying thanks. You earn store credit as you spend, in our shop and online, and unlock better rewards as you go. Levels and rates can change, so they live on one page: see the latest Chamber levels and rewards.

• Chamber store credit lasts 1 year from when it's added. You can see the expiry dates by logging in to your account and looking at your profile.
• An order with a gift card or reload in it earns no Chamber credit (see Gift cards).
• We can't merge two customer accounts, or the store credit on them.

We don't currently buy or take trade-ins of trading cards or sealed product, and we don't offer valuations.

The one exception is Games Workshop. Unbuilt GW boxes (sealed, or opened but complete with the sprues unclipped) can be traded for Chamber store credit through Reloaded. Nothing else is taken in part-exchange: not paints, built or used models, or other brands.

In a word, no. Other retailers may have different supplier terms, different overheads, or stock to clear, among many other reasons. Our prices are as fair and competitive as we can make them while keeping the business sustainable, supporting our team and offering great service. Price-match requests aren't something our team can action.

Looking for the formal terms? Each has its own page, so it's always the up-to-date version:

• Refund Policy: changing your mind, faulty items, refunds and the returns address.
• Shipping Policy: dispatch times, delivery costs, where we ship and hazardous goods.
• Cancellation Policy: cancelling pre-orders and subscriptions.
• Terms of Service: using our site and buying from us.
• Privacy Policy: how we handle your data.
• Legal Notice: company details, intellectual property and governing law.
• Gift Card Terms.
• Chargeback & Fraud Policy: how we handle disputes and fraud.
• Zero Tolerance Policy: keeping our team safe and respected.
• Website Disclaimer: accuracy of information on our site.