Loaded Dice is a small team running a friendly shop in Barry and online. We'll always be courteous, patient and straight with you — whether you're asking about a paint colour or chasing a late parcel — and we ask for the same in return.
What you can expect from us
- We'll reply politely, even when the answer isn't the one you hoped for.
- We'll explain our reasoning rather than just saying no.
- We'll honour your rights under UK consumer law in full.
- If we've got something wrong, we'll say so and fix it.
What we ask of you
Almost everyone who shops with us is a pleasure to deal with, so this rarely comes up. But nobody on our team should have to absorb abuse as part of the job. That means no:
- threats, intimidation or violence
- racist, sexist or other discriminatory language
- personal abuse, or language aimed at upsetting a member of staff
Disagreeing with us isn't abuse
You're welcome to push back, ask us to escalate, request a manager, or leave an honest review — none of that is a problem, and none of it will affect how we handle your order.
If it does happen
Where someone behaves this way we'll say so at the time and give them the chance to reset. If it continues, we may limit how we communicate, close the account, or decline future orders — and we'll always tell you if we do.
Raising a concern
If you're unhappy with how you've been treated by anyone here — including if you feel this policy has been applied unfairly — get in touch through our Help Center and ask for it to be escalated to the owner. It will be reviewed by someone other than the person you dealt with.