The quickest way to sort an existing order. Have your order number handy — it starts with LD.
For anything that isn’t about an order you’ve already placed, you’ll get a quicker answer from our
Help Centre and contact form.
Stock and pre-order questions, trade enquiries, and anything else we can help with all go through there.
If it
is about an order you’ve already placed, pick one of the options above instead.
We can only change this if the order hasn't been dispatched yet — send it as soon as you can.
Sorry — we can't change the delivery address on trading-card pre-orders. Your only option is to cancel the order. Please go back and choose "Cancel an order" above.
Use this to return an item, request a refund, or report anything that arrived faulty, damaged or incorrect.
We'll email you as soon as this reaches us — reply to that email with a photo of the item and we'll get it sorted. Please don't send photos with this form.
Changed your mind? Send it back to us unused within 14 days and we'll refund it. Return postage is yours to cover. We'll email you the returns address.
Pre-order refunds can take up to 14 days (a legal requirement), though we usually process them a good deal sooner.
Tracked deliveries usually arrive within
1–2 working days of dispatch, but this is an estimate and couriers can run late — especially at peak times. As per our terms, please allow
3 full working days from dispatch before we investigate. If it's already been longer than that, add your tracking number below and we'll take a look. See our
Help Center for full details.
Please note: where tracking shows delivered but you haven't received it, Royal Mail requires us to allow
up to 7 days to investigate before it can be treated as lost. Please do the checks above in the meantime — see our
Help Center for full details.
Please note: cancellations and order changes are handled by a real person, so please be patient while we sort it. As orders are packed and shipped throughout the day, we can't always catch one in time — a change or cancellation may not be possible if packing or shipping has already started.
We'll reply from customerservice@loadeddice.uk, usually within one working day. Cancellations, refunds and changes are handled by a real person — thanks for your patience.
