The quickest way to sort an existing order. Have your order number handy — it starts with LD.
⏳ Just want to know where a
figure or collectible pre-order is up to (Funko, statues, action figures)? Check it on our
Track my pre-order page. It doesn’t cover Warhammer or trading card pre-orders.
For anything that isn’t about an order you’ve already placed, you’ll get a quicker answer from our
Help Centre and contact form. Stock and pre-order questions, trade enquiries, and anything else we can help with all go through there. To see where a figure or collectible pre-order is up to, use
Track my pre-order (not for Warhammer or trading card pre-orders).
If it
is about an order you’ve already placed, pick one of the options above instead.
Use the email address you placed the order with. For your security, the email address and order number must match our records before we can cancel, change or refund an order.
🔒 Why we’re careful with address changes: changing the address changes who receives the parcel, so it’s the most common way people try to take orders that aren’t theirs. We only change an address when the request comes from the email address on the order, and we may contact you to confirm it before we do.
We can only change this if the order hasn't been dispatched yet — send it as soon as you can.
Sorry — we can't change the delivery address on trading-card pre-orders. In the past, address changes on these high-demand releases were abused to redirect orders, so to keep releases fair for everyone we no longer offer them. Your only option is to cancel the order (you'll get a full refund) and, if stock allows, place a new one with the right address. Please go back and choose "Cancel an order" above.
Use this to return an item, request a refund, or report anything that arrived faulty, damaged or incorrect.
We'll email you as soon as this reaches us — reply to that email with a photo of the item and we'll get it sorted. Please don't send photos with this form.
Changed your mind? You have 60 days from receiving it to tell us, and sending this form does that. Then send it back unused within 14 days, by a tracked service. Return postage is yours to cover, and the original delivery charge isn't refunded. We'll email you the returns address.
Refunds can take a few days to process during busy periods. By law we have up to 14 days to refund you (for a returned item, from when we receive it back or you send proof of postage), and we usually do it well within that.
Tracked deliveries usually arrive within
1–2 working days of dispatch, but this is an estimate and couriers can run late — especially at peak times. As per our terms, please allow
3 full working days from dispatch before we investigate. If it's already been longer than that, add your tracking number below and we'll take a look. See our
Help Center for full details.
Please note: where tracking shows delivered but you haven't received it, Royal Mail requires us to allow
up to 7 days to investigate before it can be treated as lost. Please do the checks above in the meantime — see our
Help Center for full details.
🔒 For your security, we only act on cancellations and changes where the email address and order number match the ones on the order. This stops anyone else cancelling or changing your order.
Please note: cancellations and order changes are handled by a real person, so please be patient while we sort it. As orders are packed and shipped throughout the day, we can't always catch one in time — a change or cancellation may not be possible if packing or shipping has already started.
We'll reply from customerservice@loadeddice.uk, usually within one working day. Cancellations, refunds and changes are handled by a real person — thanks for your patience.
