Your business has outgrown the kitchen table. Your evenings would like a word.
Every order you pack yourself is an hour you're not spending growing the thing. We store it, pick it, pack it and ship it, scanned at every step, and if you want, we look after your returns and your customers too.
- Scan-verified, goods-in to dispatch
- One-to-one onboarding
- Built to grow: 30 orders a month or 3,000
Sound familiar?
If two or more of these describe your week, it might be time to hand over the tape gun.
When the stock gets a seat at the board meeting, it’s time.
Growing brands hit a different wall: stockrooms full, staff packing instead of selling, and a 3PL that stops at the courier. We run fulfilment, returns and customer service as one joined-up back office, connected to Shopify, WooCommerce, Linnworks and more, with a team that knows your products.
You sell it. We store it, pick it, pack it and ship it.
- Send us your stockWe book it in, barcode it if it needs it, and store it somewhere clean and dry.
- We ship every orderOrders flow in from your shop and are picked, packed and scanned out the same way, every time.
- We look after your customersAdd returns and customer service, in your name, so problems actually get fixed.
Let us take the strain. Loaded Fulfilment is the ecommerce fulfilment and 3PL arm of Loaded Dice, handling storage, picking, packing and shipping (and, if you want them, returns and customer service too) so you can get back to growing the brand.
Who it's for
We're built for ecommerce brands shipping individual products — the sort of orders that go out in ones and twos to real customers, not pallets going out to warehouses. We're particularly good with delicate, high-value and collectible items that need handling properly rather than being thrown in a jiffy bag and hoped for.
Direct-to-consumer brands
Brands with their own online store, shipping to real customers every day.
Games designers & publishers
Fulfilling a Kickstarter or Gamefound campaign without drowning in packing.
Accessory & hobby brands
Growing SKU counts that have outgrown the spare room and the kitchen table.
Marketplace sellers
Selling on eBay, Amazon, Etsy or TikTok Shop and tired of the daily post-office run.
Small manufacturers
Makers who'd rather make things than pack them and queue at the counter.
Who it isn't for. We're honest about this, because it saves everyone a wasted call. We're not a bulk storage warehouse. If you're looking for somewhere to park pallets of low-value, high-volume goods for months at a time, or you ship out by the pallet rather than by the parcel, we're the wrong fit — and our storage pricing reflects that deliberately.
Why Loaded Fulfilment
Accuracy first
Receiving, putaway, picking and packing are all barcode scanned, backed by purpose-built software and proper warehouse hardware. Fewer errors, fewer "where's my order?" tickets, and a smoother experience for your customer from day one.
Clean, dry storage for stock that deserves it
Not everything can live in a damp corner and hope for the best. We store sensitive, high-value and collectible items in a clean, dry environment designed to keep them in exactly the condition your customer expects to receive them.
Onboarding that's actually one-to-one
No vague self-serve setup and a PDF you'll never read. We onboard you personally, so your products, packaging rules, inserts, bundling, returns and shipping preferences are mapped to how you actually sell — not how a generic warehouse wishes you sold.
Room to scale
Start small and grow without changing provider later. We'd rather take on a brand shipping thirty orders a month and still be shipping their three thousand in two years' time.
Packed like it matters
Fragile and high-value items get a dedicated packing area and the right materials for the job — so a collectable arrives in the condition your customer expects, not rattling around in a jiffy bag and hoped for.
What we handle
Receiving & putaway
Barcode scanned in, checked against a booked consignment, and put away properly.
Storage
A clean, dry, secure environment — priced for compact, valuable goods that turn over.
Pick, pack & dispatch
Every order scan-verified on the way out, so the right thing goes to the right customer.
Bundles & kitting
Custom packing rules, inserts and gift notes, mapped once and repeated every time.
Returns handling
Booked in, inspected, restocked or quarantined, with every return visible to you. How returns work.
Customer service
AI first-line support with our team behind it, replying to your customers in your name. How it works.
Scanned at every step
Every pick and pack is barcode-verified against the order, so the right item goes to the right customer. Fewer mispicks, fewer "where's my order?" tickets, and a tidy audit trail behind all of it.
How it works
- Discovery call. We get to grips with your SKUs, order profile, packaging needs and service expectations.
- One-to-one onboarding. Receiving rules, barcode setup, pick and pack flows and shipping logic, all mapped to how you sell.
- Go live. Stock received, stored correctly, orders dispatched accurately.
- Optimise. We refine packaging, packing speed and cost per order as your volumes grow.
Pricing
Let's be honest — this is what it's all about: cost benefit for you and your business. Your pricing shouldn't be copy-pasted from someone shipping T-shirts when you're shipping fragile collectables. We price individually based on what you sell, how it's stored, and how it's picked and packed — so you pay for what you use, not for someone else's business model.
That said, you need a ballpark. These are average rate examples, not a fixed rate card — your actual quote is built around your products and volumes.
Receiving, handling and picking
| Service | Per SKU | Per case | Per pallet |
|---|---|---|---|
| Receipt and put away — already barcoded (EAN13) | £0.20 | £5.00 | £18.00 |
| Receipt and put away — barcodes applied by us | £0.35 | £5.50 | £18.00 |
| Break down | £0.20 | £0.50 | — |
| Break down — barcodes applied by us | £0.35 | £0.60 | — |
| Pick, initial item | £1.00 | £1.50 | £2.00 |
| Pick, each subsequent item | £0.25 | £0.50 | £1.00 |
Pack and dispatch
| Service | Per order | Signed | Age verified |
|---|---|---|---|
| Large Letter, RM48 tracked | £3.75 | — | — |
| Parcel, RM48 tracked | £5.25 | +£1.00 | +£3.50 |
| Large Letter, RM24 tracked | £5.25 | — | — |
| Parcel, RM24 tracked | £6.00 | +£1.00 | +£3.50 |
Storage
£25.00 per cubic metre, per week — clean, dry and secure, which is rather the point when the stock is worth something. It's priced for compact, valuable goods that turn over, not for warehousing pallets of bulk.
All rates are indicative examples, exclusive of VAT and postage carriage, and are confirmed in your tailored quote.
We don't just ship it. We look after your customers too.
Most 3PLs stop at the courier. The moment a parcel goes missing or a customer wants to send something back, you're the one chasing a warehouse for answers. We handle fulfilment, returns and customer service end to end, so your customers get one joined-up experience, and you get a full back office rather than just pick and pack.
It's the same system we run for our own shop, Loaded Dice, every day.
Customer service, answered in your name
- AI first-line support answers the common questions (where's my order, what's your returns policy, will this fit my army) instantly, 24/7.
- Anything the AI can't solve goes to a real person on our team who knows your products.
- Every reply goes out in your brand's tone of voice, under your name.
- Full visibility: every ticket and every reply in your client portal.
- Because we also hold the stock and ship the orders, we can actually fix problems (send the replacement, stop the parcel, correct the address) rather than just apologise.
Returns, handled properly
- Returns booked in, inspected and restocked if they're resaleable.
- Faulty items photographed, noted and quarantined for your decision.
- Repacked, relabelled or disposed of, exactly as you instruct.
- The status of every return visible to you, so you know what's back on the shelf.
Add-on pricing
Fulfilment is still quoted for you, as above. Returns and customer service are published prices, added to your fulfilment account.
Customer service
| Service | Price |
|---|---|
| Setup: training the AI on your products, policies and tone of voice | from £250 |
| Monthly minimum, includes your first 30 tickets | £99 a month |
| Each additional ticket, whether the AI or our team resolves it | £3.00 |
Returns
| Service | Per unit |
|---|---|
| Standard return: inspect and restock | £2.00 |
| Faulty or damaged: photos, notes and quarantine | +£1.00 |
| Repack or relabel | from £1.00 |
| Disposal, or return to you | at cost plus handling |
Bundle saving: clients on customer service get 25p off every return.
All prices exclude VAT. Customer service and returns are add-ons for Loaded Fulfilment clients and aren't available on their own.
Pick your level
Fulfilment
Storage, receiving, pick, pack and ship, scan-verified at every step.
Quoted for you
Fulfilment + Returns
Everything in Fulfilment, plus returns booked in, inspected, restocked or quarantined for your decision.
Your quote + from £2.00 per return
Full Back Office
Fulfilment, returns and customer service. One team, one portal, and one joined-up experience for your customers.
Your quote + from £99 a month + returns from £1.75
Plug it into your shop
Every client gets access to the Loaded Fulfilment API, so your store can talk to our warehouse directly instead of you emailing us a list of orders every morning.
Register your products
SKUs, titles and barcodes, so everything can be scan-verified from the start.
Book in consignments
Tell us what's coming before you send it, so goods-in can check the delivery.
Read live inventory
What's on the shelf, what's committed to orders, and what's genuinely still sellable.
Send orders automatically
Orders flow to the warehouse as your customers place them — no morning email.
Get tracking back
Tracking returns the moment a parcel is dispatched, ready to push to your customer.
Stock you can trust
Stock is reserved when we accept an order, so two customers can't both buy your last unit.
It's a standard REST/JSON interface, so it connects to Shopify, WooCommerce, Linnworks, Cin7, Veeqo, Brightpearl or anything built in-house. Not technical? That's fine — plenty of clients just send us orders and let us get on with it. Every movement in or out is recorded with a reason and a reference, so if you ever need to reconcile a count there's an audit trail rather than a shrug. We'll cover which approach suits you during onboarding.
Frequently asked questions
What does fulfilment cost?
We price individually, based on what you sell, how it's stored, and how it's picked and packed. As a ballpark: receipt and put away of already-barcoded stock from £0.20 per SKU, picking from £1.00 for the first item and £0.25 thereafter, pack and dispatch from £3.75 per order, and storage at £25.00 per cubic metre per week. See the rate examples above, then get in touch for a tailored quote.
Do you take on small brands?
Yes. Start small and scale without changing provider later — that's rather the point. We'd rather grow with you than turn you away for being early.
Do you store bulk stock or pallets?
Not really our thing. We're built for ecommerce brands shipping individual products to customers, and our storage is priced for compact, valuable goods that move. If you need long-term pallet storage for high-volume, low-value stock, a bulk warehouse will serve you better and cost you less.
Can you handle bundles and custom packing?
Yes. Bundles, kitting and custom packing rules — inserts, gift notes, specific packaging for fragile items — are mapped during onboarding, so they happen every time without anyone having to remember.
Do you handle returns?
Yes, as an add-on. Returns are booked in, inspected and restocked if they're resaleable; faulty items are photographed, noted and quarantined for your decision, and you can see the status of every one. A standard return is £2.00 per unit. See add-on pricing.
Will my customers know it's you?
No. Replies go out under your brand, in your tone of voice. As far as your customers are concerned, they're talking to you.
What happens if the AI gets it wrong?
The AI only answers what it's confident about. Anything it isn't sure of goes to a person on our team, who reviews it and takes over. When it does slip, we correct it, so it gets better at your products over time.
Can I see the conversations?
Yes. Every ticket and every reply is in your client portal, along with the status of every return.
Do I have to use your fulfilment to get customer service?
Yes. Customer service and returns are add-ons for fulfilment clients. That's rather the point: because we hold your stock and ship your orders, we can fix a problem rather than pass it back to you.
What if my products don't have barcodes?
Not a problem — plenty of collectables arrive unbarcoded. We'll apply our own labels at goods-in so everything can still be scan-verified through picking and packing. It costs a little more per unit, so send barcodes where you have them.
How long does onboarding take?
It starts with a discovery call to understand your SKUs, order profile and packaging needs, then a one-to-one session mapping your receiving rules, barcode setup, pick and pack flows and shipping logic. We'd rather spend the time up front than discover the gaps on your first busy week.
Do you ship internationally?
Tell us where you ship when you get in touch and we'll cover it in your quote.
How do I know what stock you're holding for me?
Through the API, in real time — what's physically on the shelf, what's already committed to orders, and what's genuinely still available to sell. Every movement in or out is recorded with a reason and a reference, so a count can always be reconciled.
Get a quote
If you're looking for a 3PL that treats your stock like it's worth something — because it is — tell us a little about what you ship. No cookie-cutter quotes: pricing is based on your products, order volume and storage needs. Everything marked * helps us come back with a useful answer.
Thanks — enquiry received
We've got your details and we'll come back with next steps and a tailored quote, usually within a couple of working days. If you don't hear from us, check your junk folder or email trade@loadeddice.uk.
Our warehouse: Unit C4, Windmill Park, Hayes Road, Sully, Vale of Glamorgan, CF64 5AD.
Looking for wholesale games and hobby supplies instead? See Loaded Dice Trade accounts.
Fulfilment is your brand experience in a box.