These terms apply to digital e-gift cards issued by Loaded Dice Ltd ("Loaded Dice", "we", "us", "our") and purchased from www.loadeddice.uk. By buying an e-gift card you agree to these terms. Nothing in them removes or reduces your rights under UK consumer law.
1. What an e-gift card is
An e-gift card is prepaid credit, delivered by email as a code and redeemable against goods at www.loadeddice.uk and in-store. It is not a bank card or a cash substitute, and it holds no value once redeemed or expired.
2. Immediate delivery and your right to cancel
E-gift cards are issued and delivered immediately after purchase. By completing your purchase you expressly request immediate supply and acknowledge that, once the card has been issued, you lose the 14-day cancellation right that would otherwise apply to digital content bought online under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. E-gift cards are therefore non-refundable once issued — whether unused, partly used or unwanted — except where the law requires a refund (for example, if the card is faulty; see section 8).
3. Delivery and spam filters
Please enter the correct recipient email address at checkout. We send the e-gift card to the exact address you provide, and it is treated as delivered once sent. If it does not arrive, check junk, spam and promotions folders first — automated filters frequently divert these emails. We are not responsible for non-delivery caused by matters outside our reasonable control, including an incorrect or out-of-date email address, spam filtering, a full mailbox, or the recipient's mail server, security settings or device blocking the message.
If a card has genuinely not been received and has not been redeemed, contact us and we will resend it to the correct address. Non-receipt in these circumstances is not grounds for a refund.
4. Validity and expiry
E-gift cards are valid for 24 months from the date of purchase. The expiry date is shown at the point of purchase and in the confirmation email. Once expired, the card and any unused balance are invalidated and cannot be reinstated or refunded.
5. Redeeming your e-gift card
E-gift cards can be redeemed in full or in part. Any remaining balance stays on the card for future purchases until the expiry date; if your order costs more than the balance, you pay the difference by another accepted payment method. E-gift cards cannot be exchanged for cash and no change is given in cash.
E-gift cards cannot be used to buy other gift cards. Any order attempting to pay for a gift card with a gift card will be refused or cancelled.
6. Keeping your e-gift card secure
Treat your e-gift card code like cash — anyone with a valid, unredeemed code can spend the balance, so keep it confidential. We cannot reissue a balance that has already been redeemed, and we are not responsible for cards that are lost, stolen, forwarded or used without your permission after we have correctly delivered them. If your code is unredeemed and you can provide your original order confirmation, contact us and we will do our best to help, including cancelling and reissuing the code at our discretion.
7. Fraud and misuse
We may refuse, cancel or invalidate an e-gift card that we reasonably believe has been obtained fraudulently, tampered with, duplicated, purchased using a fraudulent or reversed payment, or used in breach of these terms — including any attempt to use it to buy another gift card. E-gift cards may not be resold or offered as part of any unauthorised promotion.
8. If something goes wrong
If your e-gift card is faulty, does not work, or was not delivered because of an error on our part, contact us and we will put it right — normally by reissuing the card — in line with your legal rights. Where goods bought with an e-gift card are returned or exchanged for a lower-priced item under our returns policy, any money owed will be refunded to an e-gift card rather than in cash. This does not affect your statutory rights.
9. Your statutory rights
Nothing in these terms affects your rights under the Consumer Rights Act 2015. Goods bought with an e-gift card must still be of satisfactory quality, fit for purpose and as described — and if they are not, you may be entitled to a repair, replacement or refund in the usual way.
10. Changes to these terms
We may update these terms where it is reasonable and necessary to do so. Changes apply only to e-gift cards purchased after they take effect and will not reduce the value or usability of a card you have already bought.
11. General
These terms are governed by the law of England and Wales. Loaded Dice Ltd is a company registered in England and Wales. If you have any questions about your e-gift card, please contact us via www.loadeddice.uk.
Ready to treat someone (or, let's be honest, yourself)?