These terms apply to gift cards issued by Loaded Dice Ltd ("Loaded Dice", "we", "us", "our") and bought from www.loadeddice.uk: digital eGift cards (Part 1) and Chamber+ engraved metal gift cards, including reloads (Part 2). By buying a gift card or reloading one, you agree to these terms. Nothing in them removes or reduces your rights under UK consumer law.
Part 1: eGift cards
1. What an e-gift card is
An e-gift card is prepaid credit, delivered by email as a code and redeemable against goods at www.loadeddice.uk and in-store. It is not a bank card or a cash substitute, and it holds no value once redeemed or expired.
2. Immediate delivery and your right to cancel
E-gift cards are issued and delivered immediately after purchase. By completing your purchase you expressly request immediate supply and acknowledge that, once the card has been issued, you lose the 14-day cancellation right that would otherwise apply to digital content bought online under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. E-gift cards are therefore non-refundable once issued — whether unused, partly used or unwanted — except where the law requires a refund (for example, if the card is faulty; see section 8).
3. Delivery and spam filters
Please enter the correct recipient email address at checkout. We send the e-gift card to the exact address you provide, and it is treated as delivered once sent. If it does not arrive, check junk, spam and promotions folders first — automated filters frequently divert these emails. We are not responsible for non-delivery caused by matters outside our reasonable control, including an incorrect or out-of-date email address, spam filtering, a full mailbox, or the recipient's mail server, security settings or device blocking the message.
If a card has genuinely not been received and has not been redeemed, contact us and we will resend it to the correct address. Non-receipt in these circumstances is not grounds for a refund.
4. Validity and expiry
E-gift cards are valid for 24 months from the date of purchase. The expiry date is shown at the point of purchase and in the confirmation email. Once expired, the card and any unused balance are invalidated and cannot be reinstated or refunded.
5. Redeeming your e-gift card
E-gift cards can be redeemed in full or in part. Any remaining balance stays on the card for future purchases until the expiry date; if your order costs more than the balance, you pay the difference by another accepted payment method. E-gift cards cannot be exchanged for cash and no change is given in cash.
E-gift cards cannot be used to buy other gift cards. Any order attempting to pay for a gift card with a gift card will be refused or cancelled.
6. Keeping your e-gift card secure
Treat your e-gift card code like cash — anyone with a valid, unredeemed code can spend the balance, so keep it confidential. We cannot reissue a balance that has already been redeemed, and we are not responsible for cards that are lost, stolen, forwarded or used without your permission after we have correctly delivered them. If your code is unredeemed and you can provide your original order confirmation, contact us and we will do our best to help, including cancelling and reissuing the code at our discretion.
7. Fraud and misuse
We may refuse, cancel or invalidate an e-gift card that we reasonably believe has been obtained fraudulently, tampered with, duplicated, purchased using a fraudulent or reversed payment, or used in breach of these terms — including any attempt to use it to buy another gift card. E-gift cards may not be resold or offered as part of any unauthorised promotion.
8. If something goes wrong
If your e-gift card is faulty, does not work, or was not delivered because of an error on our part, contact us and we will put it right — normally by reissuing the card — in line with your legal rights. Where goods bought with an e-gift card are returned or exchanged for a lower-priced item under our returns policy, any money owed will be refunded to an e-gift card rather than in cash. This does not affect your statutory rights.
9. Your statutory rights
Nothing in these terms affects your rights under the Consumer Rights Act 2015. Goods bought with an e-gift card must still be of satisfactory quality, fit for purpose and as described — and if they are not, you may be entitled to a repair, replacement or refund in the usual way.
10. Changes to these terms
We may update these terms where it is reasonable and necessary to do so. Changes apply only to e-gift cards purchased after they take effect and will not reduce the value or usability of a card you have already bought.
11. General
These terms are governed by the law of England and Wales. Loaded Dice Ltd is a company registered in England and Wales. If you have any questions about your e-gift card, please contact us via www.loadeddice.uk.
Part 2: Chamber+ Gift Cards
12. What a Chamber+ Gift Card is
A Chamber+ Gift Card is a personalised metal card holding prepaid credit. You can spend that credit on goods at www.loadeddice.uk and in our store. It is not a bank card or a cash substitute. On the back it shows:
- a gift card code, which is what you spend with;
- a 4-digit Card No., which is used only to add money;
- the initial balance it was first loaded with. This is a record of the original gift, not the current balance.
13. Buying a card
Cards are available from £20 to £250. We engrave the card with the details you give us, load it with the value you choose, and post it to the address you give at checkout. Please check the names and message carefully before you order: we engrave exactly what you type.
14. Personalised cards and your right to cancel
Because each card is made to your specification, it is exempt from the usual 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you need to change or cancel an order, contact us as soon as possible. If we haven’t engraved the card yet, we will cancel the order and refund you in full. Once it has been engraved, we can’t.
15. Delivery and Christmas
Each card is made to order. We usually engrave and dispatch it within 3–5 working days, then send it by Royal Mail Express (1–2 days) within the UK. Delivery dates are estimates. For Christmas, order by the cut-off date shown on the product page. If a card is lost in the post, tell us and we will cancel it and send a new card free of charge, with the full balance.
16. No expiry
The money on a Chamber+ Gift Card does not expire.
17. Spending the card
You can spend the card in full or in part, online or in our store. Any remaining balance stays on the card. If an order costs more than the balance, you pay the difference another way. The card can’t be exchanged for cash, no change is given in cash, and it can’t be used to buy another gift card.
18. Reloads
- Anyone can add money to a Chamber+ Gift Card, from £10 to £250 at a time, at www.loadeddice.uk/reload, using its Card No.
- The Card No. can only be used to add money. It cannot be used to spend the balance.
- Please check the Card No. before you pay. Before you pay, we show the initials of the name engraved on the card so you can confirm it.
- Money added to the wrong card because of a mistyped Card No. may not be recoverable once it has been spent.
- Reloads usually go on the card within minutes.
- Each reload is added to the card at your request as soon as you pay, so once it is on the card you lose the 14-day right to cancel. This does not affect your rights if something goes wrong (section 23).
19. Auto reloads
You can set up a monthly auto reload. It takes the same amount each month until you cancel. You can cancel any time from your account (Subscriptions), and the cancellation takes effect before the next payment. Payments already taken stay on the card.
20. Reload bonus
- Each reload adds a bonus to the card: £1 for every full £40 on a one-off reload. Auto reloads get £1 for every full £20 from the second monthly payment; the first payment gets the one-off rate.
- Launch offer: for reloads ordered up to and including 31 January 2027, the bonus is doubled.
- The bonus is added with the reload. It is part of the card balance and is spent in the same way, but it has no cash value on its own.
- If a reload is refunded, we take the refunded reload and its bonus back off the card. If the card no longer holds enough, we take what is there and may deduct the difference from the refund, or ask for it back.
- We may change or end the reload bonus for future reloads. Any change will be shown on the reload page before you pay. It won’t affect bonuses already added.
21. Claiming your card, and lost or stolen cards
- You can claim your card to your Loaded Dice account. This is optional: you don’t need to claim it to spend or reload it.
- Treat the gift card code like cash. Anyone who has it can spend the balance.
- If a card is lost or stolen, tell us as soon as possible. We will cancel the card and move the balance that hasn’t been spent to a replacement card, for £10.
- If the card is claimed to your account, we can see it’s yours. If it isn’t, we will ask for proof of purchase, such as the order confirmation.
- We can’t replace a balance that was spent before you told us.
22. Fraud and misuse
Section 7 applies to Chamber+ Gift Cards and reloads too. This includes reloads paid for with a fraudulent or reversed payment, along with any bonus added with them.
23. If something goes wrong
If a card is faulty, engraved incorrectly by us, or doesn’t work, contact us and we will put it right, normally by replacing the card free of charge with the full balance. This is in addition to your rights under the Consumer Rights Act 2015 (section 9).
24. Changes to these terms
Section 10 applies. Changes won’t reduce the value of a card you already hold, or of bonuses already added.
25. General
Section 11 applies to Chamber+ Gift Cards too.
Ready to treat someone (or, let's be honest, yourself)?